Outsourcing industry

Bangalore seminar: 'The Future of Outsourcing'


Thursday 27 January 2005, 18:00
Leela Palace Hotel, Bangalore
A strategically-focused seminar based on new research findings

The outsourcing industry affects companies in many parts of the world, not least in India and Bangalore, and its growth is one of the economic phenomena of the last decade. But what opportunities and threats do the future hold for this industry?

This seminar features the launch of new research findings conducted by Lancaster University Management School with major players in the global outsourcing industry in Europe and India. It will:
Present important new evidence about the business impact of Business Process Outsourcing
Introduce a radically new and unique type of outsourcing proposition – Enterprise Partnership Outsourcing (EPO)
Focus beyond cost reduction towards organisational transformation
Discuss the increasing gap between expectation and reality for customers of contact centres
Review the implications of this research for Indian companies in this sector

Seminar Chair
Som Mittal: Som Mittal is President and CEO of HP GlobalSoft. He is also current Chairman, National Association of Software & Service Companies (NASSCOM). He has held numerous other positions like National Council Member & former Chairman, Confederation of Indian Industry, Member of the Chief Minister’s IT Task Force, Government of Karnataka and Governing Council Member, (Founder) Indian Institute of Information Technology, Bangalore.

Key speakers
Raju Bhatnagar: Raju has been President and COO of ICICI OneSource since December 2003. He oversees the day-to-day operations at the company, and brings on board in-depth knowledge of the banking and BPO sector and strong process, technology and people management skills. He has had 19 years’ experience in the Indian banking sector, working for some of India’s top banks.

Professor Michael Hulme: Michael combines a background in business and social research with an interest in regional economic regeneration. He is Professor and Associate Fellow of Lancaster’s Institute of Advanced Studies, Director of the Centre for the Study of Media, Technology and Culture, Chairman and founder of Teleconomy Group, a commercial research company specialising in organisational and consumer behaviour research in relation to strategic futures.

Dr Anthony Hesketh: Anthony’s research into the Knowledge-Based Economy hit the front pages and editorial leaders of Britain’s press in 2004, but it is his pioneering research into Business Process Outsourcing that provides the subject of his presentation. Anthony is Research Director of Lancaster’s Institute of Advanced Studies.